Cancellation Policy - IMove Global Mobility LLP

Legal Entity : IMove Global Mobility LLP
Last Updated : 18 July 2025

1. Purpose

This Cancellation Policy explains when and how you (“Customer”) may cancel a confirmed service order with IMove Global Mobility LLP (“IMove Global,” “we,” “our,” or “us”) and outlines any applicable charges. Please read it together with our Terms & Conditions and Refund Policy.

2. Definitions

TermMeaning
Order A written or verbal confirmation (including online bookings, e-mails, or signed quotations) requesting IMove Global’s relocation, packing, storage, or ancillary services.
Scheduled Service Date The date on which packing, loading, transportation, or any agreed service is due to commence.
Shipment Your consignment of household goods, office equipment, or any other items entrusted to IMove Global for packing, transport, or storage.

3. Free-Cancellation Window

3.1 24-Hour Grace Period

  • Cancel any Order within 24 hours of placement without fee, provided the Shipment has not yet been packed, picked up, or dispatched.
  • The 24-hour window starts when IMove Global issues booking confirmation or when you countersign our quotation—whichever is earlier.

3.2 After 24 Hours / After Dispatch

Once 24 hours have passed or once the Shipment has been packed, loaded, or dispatched (whichever occurs first), standard cancellation charges apply (see § 4).

4. Cancellation Charges

Stage when cancellation is receivedCancellation Fee*
Within 24 hours of Order confirmation and before any services start ₹ 0
After 24 hours but before packing / loading starts 10 % of the quoted Order value (administrative costs)
After packing/loading but before vehicle departure from origin 30 % of the quoted Order value + actual packing-material costs incurred
After vehicle departure / Shipment in transit 100 % of transportation charge + any third-party fees already incurred

*IMove Global may waive or reduce these fees at its sole discretion in genuine force-majeure situations upon receiving satisfactory evidence.

5. How to Request a Cancellation

Submit your request in writing. Your cancellation is considered “received” once we acknowledge it in writing.

MethodDetails
E-mail Send to support@imove.global with subject “Cancellation Request – [Booking ID]”.
WhatsApp / Phone Message or call +91 96205 IMOVE (96205 46683) between 07:30 – 19:00 IST. We’ll send a written acknowledgement.
Customer Portal If enabled: My Bookings → Request Cancellation.

6. Refund Handling

  • Approved refunds are processed within 7 working days of written confirmation.
  • Refunds are made to the original payment method (UPI, credit card, bank transfer, etc.).
  • See our separate Refund Policy for full details.

7. Exclusions & Special Circumstances

  1. Peak-Season & Special Projects – High-demand periods or international moves may include longer lock-in periods (see quotation).
  2. Non-Permitted Goods – Dangerous or prohibited items may result in cancellation and disposal costs billed to the Customer.
  3. Partial Cancellations / Postponements – Rescheduling within 48 hours of the Scheduled Service Date may incur a 5 % fee.
  4. Third-Party Expenses – Visa fees, insurance premiums, customs duties, etc. are non-refundable.

8. Our Rights to Cancel

IMove Global may cancel or postpone an Order if:

  • Advance payment is not received as agreed;
  • Origin or destination access is unsafe or prohibited;
  • External events (strikes, riots, extreme weather) make execution unsafe or impossible.

We will propose alternative dates or refund any unused portion of the service fee.

9. Contact Information

Data Protection & Compliance Desk
IMove Global Mobility LLP
No - 84/1, Cheemasandra village , Virgonagar post, Near Muneshwara temple , Cheemasandra , Bangalore - 560049, Karnataka, India
E-mail: info@imove.global
Phone/WhatsApp: +919538480303

By booking with IMove Global you acknowledge that you have read, understood, and agreed to this Cancellation Policy.